Webster Emergency Medical Services (EMS) cares about protecting its patients’ privacy. In accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, WEMS is providing you with an explanation of your patient rights, information about the use of certain information collected and the procedures for acquiring your patient trip sheet.
Collecting of Information
We collect and retain information necessary for us to provide services you have requested or utilized when calling 911. During our interaction with you or a family member, we may collect non-public information from you because of your injury or illness.
Sharing of Information
We may share information with certain departments within the hospital, legal representatives acting on your behalf or family members regarding your benefits and health coverage in order to comply with legal or regulatory requirements.
Internal Protection of Information
We will restrict access to non-public personal information about you to those employees whom have a need to know. Our EMS is in full compliance with HIPAA, which focuses on protecting your personal patient information, however we will review records for Quality Assurance and Quality Improvement and Billing purposes only. We maintain both electronic and physical procedural safeguards to comply with Federal and State regulations with regards to protecting this information.
Patient Rights & Access
All patients have the right to access their patient health information (PHI). You may request to amend your records and or request a copy of your tripsheet, which must be submitted in writing. If you have questions about your trip sheet you should contact our EMS headquarters at 508-943-2218 [Monday through Friday 9 a.m. until 4 p.m.]. There is a charge for access and a processing fee. On behalf of Webster EMS we thank you for your cooperation.