Sewer Department


May 03, 2023

Re: Woonsocket Sludge Incinerator Critical Shutdown

Dear Customer(s):

The Woonsocket Incinerator that processes Webster’s sludge experienced critical failure on April 27, 2023 and will remain offline thru May 14th. As a result, we have not been able to remove sludge from the Wastewater Plant at the frequency required. Our storage tank is full and to date we have not been able to locate other facilities. We are hopeful Woonsocket will reopen as promised on May14th and we will continue to explore other options. In the meantime, septage receiving will cease from May 8th to May 19th at the Webster facility located at 38 Hill Street.

We apologize for the inconvenience and appreciate your patience.

Please don’t hesitate to contact us should you have any questions at (508) 949-3865.


Webster Water & Sewer

cc: Copy to file 

Ms. Jennifer Wood, MassDEP NPDES and Residuals Program Ms. Pat Rimkoski, Synagro Customer Retention Manager

Webster Water Sewer Commission


Construction for the $1.22 million-dollar sewer system rehabilitation project will re-start on or about the week of April 10, 2023.   The project which was awarded to National Water Main Cleaning Company is part of the American Rescue Plan Act (ARPA).   The impact on the Community should be minimal as a majority of the work was completed in 2022 which includes cleaning and lining 12,100' of pipe and some excavating for spot repairs on aging infrastructure.  Final paving for spot repairs is expected to be completed by summer 2023.  We appreciate your patience and support while complete this important sewer system improvement. Please contact the Sewer Department should you have any questions or concerns.