Show All Answers

1. How do I become an Emergency Medical Technician or EMT?

For information call the Office of Emergency Medical Services at 617-753-7300. Also, local community colleges and some hospitals conduct accredited training programs.

2. Are there different EMT certifications?

Yes, there are currently two levels of training for Emergency Medical Technicians (EMT):

1. EMT - Basic: entry level for basic life support
2. EMT - Paramedic: the most highly trained, able to perform advanced life saving procedures

3. What are my privacy rights as a patient?

You can read more Information on our patient privacy rights page. Detailed information on the federal law regarding patient privacy can be found at the U.S. Health and Human Services website. For more information, contact us at 508-943-2218.

4. Who can I contact about my bill for EMS services?

New England Medical Billing handles billing for Webster Emergency Medical Services, and can be contacted at 781-986-1785.

5. I needed Webster EMS to go to the hospital. Can I get a copy of the medical records from that incident?

Yes, to request your records, follow the instructions on the Medical Records Request Form (PDF). For more information, contact us at 508-943-2218.

6. Does Webster EMS hold public CPR training classes?

The Training and Education Section provides training as well as other public services. For more information call 508-943-2218.

7. How can I request an ambulance for an event being held in Webster?

Please call 508-943-2218 and ask for Captain David Majorowski about your needs.

8. How do I send a compliment / complaint to management regarding someone who works for EMS?

The Professional Standards Division will review any comments or complaints submitted. The best way to reach us is by calling 508-943-2218 and asking for the shift supervisor. 

9. Can I schedule a non-emergency ambulance pick up with EMS?

Webster EMS provides medically necessary, non-emergency transports within our service area. Please contact the on-duty supervisor at 508-943-2218 to discuss your specific needs.

10. How often should someone renew their CPR certification in order to keep current?

American Heart Association certifications can be renewed every two years. For more information, contact our Education Division at 508-943-2218.