Sanitary Sewer Overflow Public Notification Portal



Webster Sewer Department is responsible for the operation and maintenance of the sewer infrastructure, which includes the sanitary sewer system, collections, and wastewater treatment.

The sanitary sewer system conveys wastewater (sewage) from homes and businesses to the wastewater treatment plant located at 38 Hill Street for treatment before it discharges to the French River, the USEPA and MassDEP regulate it under the National Pollution Discharge Elimination System (NPDES) permitting program under the Clean Water Act.


Alert Sign Up (email, text, phone)

The Webster Sewer Department along with MassDEP recognizes the importance of notifying the public when untreated sewage flows into Massachusetts waters. In January 2021, Governor Charlie Baker signed an Act Promoting Awareness of Sewage in Public Waters into law. If you wish to be notified via email, text, and phone about Sanitary Sewer Overflow incidents please Sign Up Now!


When a discharge or overflow occurs, Webster Sewer Department will send out a public advisory notification within 2 hours of the event advising of the date, time and location of the overflow, which will include website updates, social media, phone, text, and email. Follow up notifications will be sent every 8 hours until the overflow stops.

SSO’s can potentially occur anywhere in Webster and are untreated. Depending on where the SSO is located, the affected lake, pond, river or stream will vary. The notification will advise as to which water bodies are impacted. SSOs requiring notification are uncommon and may happen a few times per year or even less frequently.

You can also see a list of discharge and overflow events on the MassDEP website (link below). This list is updated within 24 hours of when the public advisory notification is sent.  Enter "Webster" in the Permittee field and click “Search”.   

Screenshot 2022-07-05 105842


The fastest way to get information and alerts is to sign up to receive public advisory notifications: 


Most Recent Incidents: